Help

Please review our Frequently Asked Questions (FAQs) for answers to the questions that we get asked most. If you have not found the answer you're looking for here, contact us and we will respond to your inquiry as quickly as possible.

About Us

What is the SSU Community website?

Smart Shoppers Unite is a new and growing social community dedicated to helping fashionable individuals stretch their dollar as far as possible without compromising style and quality. Together, we can become ultimate shoppers by learning, discussing and sharing with each other.

As the community grows, you'll see more and more features that help enrich this online experience. If you'd like to share suggestions for our community, please visit the Suggestions section.

How is Smart Shoppers Unite related to Kmart?

While the Smart Shoppers Unite website is an initiative sponsored by Kmart, our community is brand neutral -- it's all about you and your savvy lifestyle. This site is a space for open conversation among people with shared values ...and fabulous taste!

Using the Site

How do I use the site?

Through the modules and tools available on Smart Shoppers Unite, users are able to connect and interact with other like-minded individuals. Users can share, exchange and vote on ideas that support their quest for a cleverly stylish lifestyle. Users can get involved in spirited discussions on how to improve the community, find expert advice, and download money-saving coupons.

What can I post to the site?

Smart Shoppers Unite provides many open forums for members to participate in active conversations or start new ones of their own. The site is also ripe with opportunities to showcase your creative side. Post tips and ideas and allow users to vote on them.

What are comments?

At the bottom of a post, you will have the option to post a comment for an author. Comments are general remarks on the post. You would leave a comment if you want to add an additional piece of information or clarify something in a post. All post comments are made public.

You may also leave a comment for a person on their profile page. All comments are public by default, and are shown to everyone. The recipient has an option to mark the comment left on their profile page as private. Private comments on a profile page are visible only to the person who received the comment.

How do I share feedback on the community features?

We always want to hear from our community members. If you have a suggestion or comment that you would like to share with the community, please visit the Suggestions section. You may also contact us directly via the contact us form.

Recognition

How do I become a "Featured Shopper?"

Right now, Featured Shoppers are selected by our site's style consultants. To be considered, make sure that you have a profile photo and that you are an active participant in the community via comments, tips and discussions.

Generally, the people selected embody the core values of the community and are out to make it the best it can be. If you'd like to be considered or have someone in mind that you would like to nominate, please contact us.

As our community grows, we'll be adding a system that allows members to accumulate community points for their participation. Don't worry, we're counting what you're doing now, too!

How are featured posts from community members selected?

The Recognition Rewards Program recognizes members for their contributions to the community. Members earn points by participating in various activities such as uploading a profile picture or gaining Fans in the community. All the earned points then contribute to an overall point total. A member's point total determines their Level in the community and that Level is a way for fellow community members to see the most active members of the site. We value all contributions and can't wait to hear what you have to say!

Friends and Fans

What are friends and fans?

Each member of the SSU Community website has both friends and fans. Friends are people that YOU like and trust. Fans are people that add you as a friend.

How do I make friends and fans?

It's simple. Just visit a member's profile page and click on the link that says "add [member's screenname] to my friends list." The member will then automatically be added to your friends list.

What is the benefit of having friends? And, how do I access their contributions?

Once you make a member a friend, you can access their latest activity from your profile page. Having friends on the site is a great way to connect with people who share interests similar to yours.

How do I invite my friends to the SSU Community website?

Use the "Invite your friends" link from your profile page to invite new friends to the SSU Community website and find friends who are already here but not yet in your friends network. Anyone you invite will be listed as your friend on the SSU Community website once they sign up and you'll be notified of each other's activity as you both participate in the community.

What is the SSU Community Friend Look-up tool?

Our Friend Look-up Tool allows you to invite friends from your web address book (Hotmail, Yahoo! mail, and GMail are currently supported) directly from the SSU Community website. We will use the address book you have on those sites to look for folks you know who are already on the SSU Community website, and allow you to easily invite those who aren't. We are committed to maintaining your absolute privacy and do not store any personal information you share with us to access those accounts.

Why should I use the Friends Look-up Tool?

If you use one of the supported services, this tool will provide a way to use your existing contacts in your address book to quickly find and invite your friends to the SSU Community website. Plus it saves you from typing in your friends' email addresses OVER and OVER and OVER.

What if I don't want my friends to find me using the Look-up Tool?

No problem. Simply visit the "Account Info" area on your profile page and uncheck the box that says "allow my friends to find me". Your friends will not be able to find you on the SSU Community website using your email address as an identifier.

How do I remove a friend?

There are two ways to remove a friend.

1. Simply visit a member's profile page and click on this link: "remove from [screenname] my friends list"

2. When you visit your friend's tab, you can remove any friend by clicking on the ‘remove from friends list' link under their profile pictures

Do I have to manage my fans?

No. They require no action on your part. Simply enjoy having a fan club!

Can I delete a fan?

No. You can not edit your listed "fans".

Why do I have a friend when I register?

We want everyone to feel welcome when they join, so each new member will come into our community with one friend from our staff. You can choose to remove your assigned friend at any time by clicking on "remove from [screenname] my friends list."

Reporting Problems

What should I do if I think someone is violating the consumer agreement?

You will see a "report as inappropriate" button used throughout the site. When you see a violation of our consumer agreement or inappropriate behavior, simply click on this button and let us know! We will then investigate your claim and take appropriate action.

What should I do if I encounter technical problems?

Please use the contact us form. Let us know what you were doing, when it happened, and what browser you are using. Please also include appropriate contact information so that we can let you know when the problem is fixed.